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Custom development

Custom features, built around your freight operation

We build the features our shippers ask for. Tell us the control, workflow, integration, or report your team needs, and we build it into your account — scoped to freight, shipped as part of the platform.

Tell us what you need See what's built in
You shipwith usYou askfor a featureWe scopein freight contextIt shipsin your accountthe platform grows around your operationcustom roles · approval gates · integrations · reports

Most platforms are finished the day you sign up. Ours isn't.

Every shipper's operation is a little different — the approvals that need to happen before a load books, the fields finance needs captured, the system the data has to land in, the report that has to go out every Monday. Most freight software makes you work around whatever it happens to do. We'd rather change the software.

Because we build and run the platform ourselves, "can you make it do this?" is a real question with a real answer. When the answer is yes — and inside freight, it usually is — we scope it, build it, and ship it into your account. Your operation shapes the product instead of bending to it.

How it works

1
You ship with us
Move freight with Freight Sidekick and get a feel for the platform in real use.
2
You ask
Tell us the control, workflow, integration, or report you wish it had.
3
We scope it
We confirm it fits the freight context, scope the work, and agree it with you up front.
4
It ships
The feature lands in your account and is supported as part of the platform.

What "scoped to freight" covers

Custom work stays inside the things that make a freight operation run — where we know the domain and can build something that actually holds up. In practice that spans six areas:

Permissions & controls
View-only roles, approval gates before a booking goes out, per-location or per-department budgets, spend limits — the guardrails your team actually needs.
Workflows
Required fields at quote time, reference/PO capture, custom booking steps, routing rules — so the platform matches how your team already works.
Integrations
Connect your systems: order data in, tracking and documents out, EDI or an API tie-in to your TMS, ERP, or WMS.
Reporting
The exports and dashboards your finance and ops teams ask for — cost by lane, accessorial breakdowns, on-time performance, scheduled to your inbox.
Automation
Recurring shipments, auto-booking rules on lanes you run often, and hand-offs that don't need a person every time.
Data & fields
Custom fields, tags, and structure that make your shipment records match your own categories instead of forcing you into ours.

A partnership, not an order desk

There's one honest condition: custom development is for customers who've moved at least one shipment with us. That's not a hurdle — it's the point. We invest in the shippers we're actually moving freight for, and building around your operation only makes sense once we understand how you ship.

It's the same reason our team access model can grow custom roles, and why the tools across our Features section keep expanding: they're shaped by what real shippers ask for. Start shipping, and the platform starts working the way you do.

Built around you

Already shipping with us? Tell us what you need.

The features our shippers ask for become the features we build. If you're shipping with us, tell us the workflow, control, integration, or report you need and we'll build it into your account. It's how the platform grows around your operation instead of the other way around.

Custom work is for active customers who've moved at least one shipment with us, scoped to freight shipping tools, workflows, controls, integrations, and reporting.

Tell us what you need

Frequently asked questions

What kinds of features can you actually build?
Anything within freight shipping: controls and permissions, quote and booking workflows, integrations with your TMS/ERP/WMS, custom reporting and exports, automation for recurring lanes, and custom data fields. The other pages in our Features section — team access, instant rates, the quote wizard, pallet planning, tracking — are all things we built; custom development is how we extend them to fit your operation specifically.
Do I need to be a customer first?
Yes. Custom work is for active customers who've moved at least one shipment with us. It's a partnership investment on both sides — we build around shippers who are genuinely shipping, not around a feature request from someone we've never moved freight for. Once you're shipping, the door is open.
How do cost and timeline work?
We scope it with you first, so there are no surprises. Small workflow adjustments and configuration are often quick and handled as part of the relationship. Larger builds — a new integration, a custom reporting pipeline — get scoped and agreed before any work starts. You'll know what's involved before we begin.
What's out of scope?
Anything outside freight shipping tools, workflows, controls, integrations, and reporting. We don't take on unrelated software projects, and if something isn't a fit — or wouldn't work well — we'll tell you straight rather than over-promise. The point is to make your freight operation run better, not to be a general dev shop.
Where does the custom feature live?
In your Freight Sidekick account, as part of the platform. You don't run or maintain anything — it's built into the product you already use, and it's supported like the rest of it.

Start shipping, then make it yours

Quote a shipment to get started, or tell us about your operation and what you'd want the platform to do.

Get a freight quoteTalk to us